FAQ

What is your Return Policy?
Vizparts.com Inc offers refunds on its parts within 10 days upon receipt of part. A 15% restocking fee will be charged. Exchanges for parts will be free of charge less shipping.

To make a return, please follow the guidelines below in order to receive the benefits of our return policy:

 

Login to https://vizparts.returnscenter.com/ and follow steps 

 or 

• Obtain a "Return Authorization Number" Within 10 days of receiving your order, Vizparts.com Inc must be contacted to notify us of your intent to return your order. We will provide you with a "Return Authorization Number," which is required for all returns in order to receive our return policy benefits.
• Download a Return Authorization Form from the main website and fill out the entire form. Returned shipments must be received within 10 business days after receiving your "Return Authorization Number." The customer shall be responsible for return shipping fees. Your "Return Authorization Number" should be clearly printed on the outside of your box, All instructions on the Return Authorization Form must be followed in order to be eligible for a refund.
• Secure Packaging: Please be sure to ship returns in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our return benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for returns.

What is your Exchange Policy? 
If you would like an exchange, please follow the guidelines below in order to receive the benefits of our exchange policy.

Login to https://vizparts.returnscenter.com/ and follow steps or

• Obtain an "Exchange Authorization Number" Within 10 days of receiving your order, Vizparts.com Inc must be contacted to notify us of your exchange to return your order. We will provide you with a "Exchange Authorization Number," which is required for all returns in order to receive our return policy benefits.
• Shipping: The customer shall be responsible for return shipping fees. Your "Exchange Authorization Number" should be clearly printed on the outside of your box.
• Secure Packaging: Please be sure to ship your item(s) in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our exchange benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for exchanges.

What do I do if the part I ordered does not fix my problem? 
Please call us at (888) 260-7765.

Vizparts.com a parts distributor and do not provide diagnosis support for TVs in need of repair contact us by email at sales@vizparts.com 

Is there a difference between new and recertified parts? 
All recertified parts are fully tested and upgraded to its most current specifications prior to shipping to ensure that the part is functioning in its proper setting. There is no difference in functionality between certified and new parts. New parts are direct from our manufacturer and have not been used. Each part , regardless of new or certified is fully checked prior to shipping. This is to ensure that 100% of the parts shipped out are functioning at the time of its shipping.

Can I replace one of these parts by myself? 
By accepting or purchasing any parts from Vizparts.com, you acknowledge that Vizparts.com is not liable for any possible damages or injuries that may result from the process of repairing your set. No instructions are attached with the part and it is up to you, the consumer to take the necessary safety precautions in repairing your set.